Holistic Health by Dr Shabana – Return & Exchange Policy
At Holistic Health by Dr Shabana Nasir, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
- Items may be returned within 14 days of the original purchase date.
- To be eligible for a return, the item must be unused, unopened, and in its original packaging.
- Customers are responsible for all return shipping costs.
- Original shipping charges (if any) are non-refundable.
Exchanges
- We are happy to offer free exchanges for eligible items.
- Customers are responsible for shipping costs when sending the item back for exchange.
- Once the returned item is received and inspected, the replacement item will be dispatched at no additional cost for the product itself.
Non-Returnable Items
- Opened or used products
- Items not in original condition or packaging
- Products returned after the 14-day period
How to Initiate a Return or Exchange
- Contact our customer support team with your order details.
- Receive return instructions and the return address.
- Ship the item back using a trackable shipping method.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within a reasonable timeframe.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery, and we will resolve the issue promptly. For any questions, please contact our customer support team.
Thank you for choosing Holistic Health by Dr Shabana.